Once your order has been placed, and its status has been updated to “Complete”, you will be issued a tracking number. Please ensure that you have entered the correct email address in your OAK+FORT account, and that you have access to it. This is where your order confirmation, order details, and tracking information will be sent to.
*It is the responsibility of the customer to track their package and monitor its status.
What to do if you do not receive an email including your tracking number:
CONTACT OUR CUSTOMER CARE TEAM BY EMAIL
Our customer care team is available to answer any question you may have about tracking your order or the shipping process. Feel free to contact us at firstname.lastname@example.org
CONTACT OUR CUSTOMER CARE TEAM BY PHONE
Give us a call Monday - Friday from 9:00AM - 5:30PM PST and we'll be happy to assist you.
Toll free within Canada and USA: 1-844-OAK-FORT (1-844-625-3678).
Vancouver Lower Mainland: (778) 379-6911.