ORDER TRACKING


Tracking Number

Once your order has been placed, and it's on its way to you, we will issue you a tracking number. Please ensure that you have entered the correct email address in your OAK+FORT account, and that you have access to it. This is where your order confirmation, order details, and tracking information will be sent to.



Tracking Assistance

What to do if you do not receive an email including your tracking number:


CONTACT OUR CLIENT EXPERIENCE TEAM BY EMAIL

Our Client Experience team is available to answer any question you may have about tracking your order or the shipping process. Feel free to contact us at hello@oakandfort.com


CONTACT OUR CLIENT EXPERIENCE TEAM BY PHONE

Give us a call Monday - Friday from 9:00AM - 5:30PM PST and we'll be happy to assist you.


Toll free within Canada and the US 1-844-OAK -FORT (1-844-625-3678) or internationally (604) 495-9267.




PRICING


Currency

All items are sold in American dollars and that will be the currency your credit card provider will use at the time of the transaction. When you check out, taxes will be charged based on your location. The final price (including applicable taxes and shipping) will be displayed prior to entering your payment details and will also be sent to you in the confirmation e-mail.


Methods of Payment

OAK + FORT accepts the following forms of payment: Visa, MasterCard, Visa Debit, PayPal, AliPay, and OAK+FORT gift cards.


Taxes and Duties

All American orders are subject to the state taxes associated with the shipping address provided. Prices showcased on all products do not include shipping, handling fees or taxes. International orders will not be charged Canadian taxes, however they may incur brokerage fees, import taxes or duties that are the responsibility of the customer to cover.


Discount Codes

Please note the conditions associated with discount codes provided by OAK + FORT or any other third party. Please read through to make sure they're applicable to your purchase before ordering.


Discount codes are only valid during their timeframe, as stated with their associated promotion. They may not be applied to previous purchases (ie: price adjustments). Discount codes cannot be used in combination with any other promotions or discount codes. Online codes such as subscription codes, flash sale codes and customer service codes are only valid for use on the website they were issued on. Online codes cannot be used in storefront locations.


SALE ITEMS (INCLUDING ITEMS PURCHASED DURING PROMOTIONAL EVENTS) ARE FINAL SALE. Please note that OAK + FORT does not issue any price adjustments.


To use a discount code, enter it in the gift certificate field during checkout. The associated discount will be applied to your cart's subtotal before taxes and shipping.


Note: All gift cards are excluded from any promotions or discounts.