ONLINE ORDER CONCIERGE
Get what you want when you want - at no additional cost!
1 Select your items
Find an item you like, choose your size and colour, then select the “PICKUP IN STORE” option to check availability at the nearest pickup location.
2 Check your inbox
Once you have completed your order, you’ll receive two emails: an email confirming your order was placed and an email letting you know your order is ready for pickup.
3 Pickup your order
Present your order number on your confirmation email and valid identification to our sales associates to pickup your order.
Locations Coming Soon!
FREQUENTLY ASKED QUESTIONS
- What is Online Order Concierge? +
- Buy online pick up in store offers customers the opportunity to purchase product online and pick up at select stores for no additional fee.
- What locations are available for store pickup? +
- Locations Coming Soon!
- What should I expect after I’ve placed my order? +
- We aim to have your order ready for pick up within 24-48 hours. There may be delays during sales and holidays. We appreciate your patience and understanding if your order is delayed. Once your order is ready to be picked up, you’ll receive an email or text providing pick up instructions.
When you visit a store please let a sales associate know that you’re there to pick up an online order.
Ensure that you have a government issued ID with a photograph and your order number ready and present them both to the sales associate.
- What will happen to my order if I cannot provide identification? +
- If you cannot provide identification, your order will be refunded.
- How long do I have to pick up my items from a store? +
- You will have 14 days from the date of delivery to pick up your items from the store. After 14 days your order will be automatically refunded.
- Can I pay for my items in-store? +
- At this time, you must pay for your items online. We accept Visa, MasterCard, AMEX, Discover, PayPal, ApplePay, AmazonPay and Afterpay.
- What if I don’t live close to one of the stores where Buy Online Pickup In Store is available? +
- If you don’t live close to one of these stores, you’re eligible for free shipping if your order is over $150.
Subscribe to our newsletter for updates as we’ll continue to expand the program to new locations.
- How can I check the status of my order? +
- You can check the status of your order by entering your order number into the Order Status located at the top left corner of the website.
- What if I didn’t receive an email to pick up my order? +
- Please check your spam folder if you haven't received an email notification within 2 business days.
If you still haven’t received a notification, please email email@example.com, call 1-844-OAK-FORT (1-844-625-3678), or text 604-559-6911 (within Canada or the US).
- What if I want to return my order? +
- Our regular return policy applies to your order:
OAK + FORT offers exchange, store credit, or refund onto the original form of payment within 45 days of purchase, within the same country, accompanied by an original receipt and in original condition. All clearance/markdowns, intimates (masks, bodysuits, underwear, socks, headwear, and swimsuits), gift cards, nail lacquer and jewelry are final sale. After 45 days the purchase is no longer eligible for an exchange, store credit, or refund. OAK + FORT reserves the right to deny the return, exchange, or store credit of any item(s).
PayPal and Amazon Pay purchases are only eligible for exchange or store credit if returned in store. Purchases paid with cash are only eligible for store credit if returned online. Store credits and gift cards do not expire and cannot be replaced if lost or stolen.
You have the option to either bring your items in store or request a return by mail. Note that customers are responsible for return shipping fees. Currently, we’re unable to facilitate straight exchanges online.
For more details on how to request a return please visit the Returns + Exchanges portion of our Help Centre.